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Education Code of Practice
The Education (Pastoral Care of International Students) Code of Practice 2016
When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for.
To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016 (the new Code of Practice). This replaces the 2010 Code of Practice.
Scots College takes its obligations in relation to the new Education Code seriously and has agreed to observe and be bound by the Education Code of Practice. Copies of the Code can be found here.
Disputes Resolution Scheme
All Code signatories are required to have formal processes for handling student complaints, and to make sure these processes are accessible to students. The New Zealand Qualifications Authority handles all complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes.
Further information can be found under the International Student Contract Dispute Resolution Scheme Rules 2016.