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- 1:1 Self-service Password Reset
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1:1 Self-service Password Reset
Self-service password reset (SSPR) is a feature of Microsoft cloud service that empowers users (students in Years 7 – 13) to easily reset their passwords without interacting with the School’s helpdesk team or be connected to the School’s network. It is an easy way to reset their passwords from any device and any location.
In order to have this cloud feature working properly, students will need to do a couple of steps first,
Register your authentication information.
This data is critical therefore we advise to ensure the correct data is entered. The reason for this is because it is another method of authentication that can be done through a personal mobile device, a personal email or via three security questions that only they will know the answers. This data is saved into private authentication fields that are visible only to global IT administrators and the user, security questions are visible only for the user.
To register your authentication information there are two options instructions are shown below:
The next time the Student attempts to access any School cloud service (Scot-E), the browser will prompt them that the school requires further information from them.
Click next and go to step C (under option 2) further down the page.
They can go straight to the registration portal
a. Open the web browser on your device and go to SSPR Registration Page.
b. Enter your credentials. If your password has already expired or you don’t know your current password, please contact the IT helpdesk by email. Please include your full name and current year in the email and we will reset this to a standard password that you can then reset to something of you own choosing.
c. The following options are now available for you to configure, choose at least one option and verify it. However, we recommend selecting all 3 authentication methods as alternatives in case you do not have your authentication method to hand or is no longer accessible.
Authentication Phone: A phone number that you have access to which can receive calls or texts.
Authentication Email: A alternate email address that you can access without using the password you want to reset.
Security Questions: A list of questions for you to answer. You can’t use the same question or answer more than once.
As an example, we have chosen to configure the Authentication Phone. You can chose between a text or call in order to reset the password.
d. Provide and verify the information that your administrator requires. If more than one option is available, we suggest that you register multiple methods. This gives you flexibility when one of the methods isn’t available. An example is when you’re travelling and you’re unable to access your office phone.
e. Select finish. You can now use SSPR when you need to in the future.
Resetting your School password
After you have register the authentication information you will be able to reset your school password through the following steps:
From any school Sign-in page, select the Can’t access your account? link, and then select Work or school account or go directly to the Password reset page.
Enter your work or school User ID, prove you aren’t a robot by entering the characters you see on the screen, and then select Next.
Step 3You should see one or more of the following authentication methods, depending which options you configured during the registration of your authentication information.
- Email my alternate email
- Text my mobile phone
- Call my mobile phone
- Answer my security questions
Choose an option, provide the correct responses, and then select Next.
On the Choose a new password page, enter a new password, confirm your password, and then select Finish. Your school password might have certain requirements that you need to adhere to. We suggest that choose a password that’s 8 to 16 characters long and includes uppercase and lowercase characters, a number, and a special character. Your name or surname are not permitted to be part of your password.
When you see the message Your password has been reset, you can sign in with your new password.
You should now be able to access your account. If you can’t access your account, you should contact the School’s IT staff for further help at email@example.com.
Handy tips and help
Reset your password
Forgot your password? Remember to use this link to reset your password to after you have registered for self-service password reset: https://aka.ms/sspr
If you want to know more about this feature, follow this link to find out more: https://aka.ms/ssprtutor
Need help? Watch this video